Terms & Conditions
Delivery Information
Once you have successfully placed your order, you’ll receive an order confirmation by email with a follow up call from the sales team within 2-3 days to confirm your order and delivery date. Please ensure you leave a correct contact number for our sales team to contact you, if we fail to reach you on a contact number you’ve provided, your order will be placed on hold until we hear from you. We only to deliver to UK Mainland.
Standard Free Delivery is within 3-5 working days within 120 miles of our post code WV14 7HZ, any orders placed outside this postcode will take slightly longer. Areas covered within 2-5 working days are: London, East Midlands, West Midlands, South Wales, Manchester, Yorkshire, and surrounding postcodes.
Orders will only be dispatched once the order has been confirmed with the customer and the delivery date / approximate time has been given.
Safe Delivery All orders are delivered to the front of the building via our free standard kerbside delivery. If you live in a flat, it will be delivered to the communal entrance of the building. Couriers may deliver to the hallway at their own discretion.
Missed Delivery All customers are contacted regarding delivery date/ time frame. Once the delivery is confirmed and booked in, the driver will contact you prior to delivery and if the delivery is missed, you are liable for the courier charge for the following booking.
Delivery Professionals Our friendly delivery drivers adhere to strict health and safety standards, to ensure your order is delivered in an efficient and professional manner. This ensures minimum damage that can be caused by mainstream couriers due to changing hands too many times.
Warranty
Unit 7, Stag Industrial Estate, Bilston, WV14 7HZ.
Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.
Our 2-year structural guarantee does not cover the normal wear and tear of furniture or any damages that arise due to misuse, negligence, or incorrect assembly.
Beds / Mattresses You will receive a full 1 Year Exchange Guarantee with full bed set (like for like).
Bed bases or mattresses purchased separately come with a 30-day exchange warranty.
Refunds, Returns and Exchanges
Please see our Return & Refunds policy
Changing your order You can make any changes within 48 hours of placing your order, such as colour, bed size and quantity.
Cancelling your order Once an order has been placed, you agree to our terms and conditions of the item being made to your specification. Cancellations after 48 hours of placing your order will incur an administration fee. Please find the fees below:
| Divan beds |
£62 |
| Luxury beds |
20% of the Order Value |
| Mattress |
£62 |
| Household Furniture |
£62 |
To complete your return, we require a proof of purchase. This could be an order confirmation or invoice. Refunds take 5-7 working days to the original method of payment, depending on your bank.
Returns after delivery
Please see our Return & Refunds policy
Klarna’s Privacy Policy
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
